FAQ

How to contact Fleischer Couture?

Our customer service is ready to help you Monday to Friday from 09-15. Phone number +47 22 732 619. Email address: [email protected]

Where can I buy Fleischer Couture?

You can buy Fleischer Couture at www.fleischercouture.com, and in several stores. Find your nearest store under «Retailers» 

Which countries does Fleischer Couture ship to?

We ship worldwide. 

What are the freight costs for your order?

Fleischer Couture offer free shipping for orders over 2000 NOK/200 USD/ 200 EUR. For orders under 2000 NOK/200 USD 200 EUR we will add a shipping fee of 150 NOK/20 USD/20 EUR

For returns Fleischer Couture will deduct 150 NOK from your payment to cover some of the shipment and handling costs. For exchange in sizes or colours for orders in Norway, Fleischer Couture will take the cost.

For returns and exchange made outside of Norway we do not provide the costs for transportations back to us. 

All international orders are included all taxes and fees.  

Read more under “terms and conditions

Where are the packages sent from?

All our clothes are sent from our wearhouse in Larvik, Norge

What payment methods does Flesicher Couture accept? 

We accept Visa, Mastercard and Stripe. For Norwegian customers we offer Klarna checkout and Vipps. 

How long does the delivery take?

Packages are delivered normally within 2-5 business days with Posten. It will take some more days for orders placed outside of Norway

How can you return your order?

Please follow the instructions for how to make a return under terms and conditions.

If you send the return from outside of Norway Fleischer Couture does not take the costs for any taxes or the return cost.

How do you wash a jacket from Fleischer Couture?

Please follow the washing instructions here.

Is the materials used made in an animal friendly way?

We work actively to act responsibly and make sustainable choices. Ethical considerations are leading in the design phase. We use recycled down and the alpaca fur used come from baby alpaca in Peru who have died a natural death due to extreme temperature variations in the mountains where they live.  

Read more about our materials here. 

Why can the furs used on the down jackets vary in colours and look? 

The fur is natural and each fur will vary in colours (black to brown)

What temperature can you use the different jackets?

Polaris, Canis og Pollux down coats: Down to -20 ° C
Antares and Stella down jackets: Down to -15° C
Rigel down jacket: Down to -10 ° C
Rigel down vest: Down to -5° C
Sirius parka: down to -10°C. water column 10 000 mm


Risk-free shopping

Free exchanges or hassle-free returns

Fast delivery

We ship the next day

Free shipping

On all orders in Norway and for orders over 200USD/200EUR worldwide.

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