FAQ

How can I contact Fleischer Couture?

You can contact our customer service at +47 22732619 between 10am-3pm Monday to Friday. See further contact information here. We look forward to hearing from you!

Where can I buy Fleischer Couture?

You can buy Fleischer Couture at www.fleischercouture.no, and in several stores – find the nearest retailer here.

Which countries do you send the goods to?

We ship goods to all countries worldwide.

What are shipping costs for online purchases?

There is free shipping in Norway regardless of purchase amount. In the rest of the world there is free shipping for purchases over 100 USD (it you purchase for less than 100 USD the charge will be 20 USD).

Will I receive additional fees?

Please follow our guidelines for “Prices and Payments” here.

The customer is responsible for handling local taxes and duties. For current fees: check dutycalculator.com.

Where are the goods sent from?

We ship the goods from our warehouse in Larvik, Norway.

Which payment methods do you accept?

Ordering and payment is made online and we accept credit card payments (VISA and Mastercard), and Klarna (Invoice). 

How long does it take to receive my order?

It takes about 3 days within Norway. Any longer time may be expected abroad, depending on country.

Is it possible to return and exchange the products? And how is this done?

Please follow our “Cancellation and Return” here. Please note that any customs or import charges will not be refunded if you wish to return the order.

How do I clean Fleischer jacket or coat?

Please follow our “Washing Instructions” here.

Is the down used in the products ethically sourced?

Through our membership of the Ethical Trade Initiative (IEH), we are actively working to make ethical considerations crucial in selecting materials. You can read more about the materials here. 

Is it common that the alpaca fur on the down coats vary in colour and appearance?

The fur used is not undyed, and therefore they may vary slightly in colour and appearance.

Which temperatures can withstand the coats/ jackets?

Polaris, Pollux, and Castor down coats: Suitable for temperatures as low as -20 ° C.

Stella down jacket: Suitable for temperatures as low as -15° C.

Bellatrix down jacket: Suitable for temperatures as low as -10 ° C.

Sirius Parka: Is not intended for cold winter weather.

Vega and Halley down jacket: Suitable for temperatures as low as – 5 ° C.